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About OTSM
Open Text Social Media (OTSM) is a web-based collaboration product that will be made available in a 10 service pack. Integration of this product with FirstClass is documented in this version of help.

Documentation conventions
We separate each level of menu commands by >. For example, the Clear command under the Edit menu is shown as Edit > Clear.
Text in italics represents a variable (placeholder). Substitute your own value for this text.

How this help is organized
When you choose Help > Contents, you see a number of help conferences:

Contains information on using the FirstClass client
Contains information on synchronizing FirstClass with handheld and remote devices.
Using FirstClass ED
Contains information about using FirstClass ED.
Contains information on how to fill in FirstClass forms
You normally open this help directly from a form by choosing Help > Help from the form's menu (or pressing F1). You will see the help that applies to this form.
Contains a glossary of terms used by FirstClass.
There are also links to these definitions within the help documents.

Searching help
You can search for help documents exactly as you search any other FirstClass conference. Open the conference, then choose Edit > Find. For information about how to use the Find form, choose Help > Help from the Find form's menu.
To search for words within a help document, choose Edit > Find from the document's menu.

Navigating help
The following buttons on a help document's toolbar let you move around the help system:

Opens the table of contents for this help.
Replaces the help document you are in with the next one in this series of related documents. Clicking this button is like turning the page in a book.
Replaces the help document you are in with the previous one in this series of related documents. Clicking this button is like flipping back a page in a book.

Seeing pictures full size
In some cases, we shrink pictures to make them fit the help window. To see the full-size version of a picture, double-click it. It will open in a separate window.

If you can't do everything you read about here
This help documents all the features available in FirstClass. Depending on the way your administrator has set up your user account, you may not be able to use all of FirstClass' features. For example, you may be able to read messages in certain areas, but not delete them. If you're not sure whether you should be able to use a particular feature, contact your administrator.
You also might be running an earlier client than this help describes. If this is the case, you may want to check whether you have disabled automatic notification of newer clients in your connection setup.
Information that only applies if you have the Unified Communications component of FirstClass is preceded by

This help is subject to change without notice. Certain features and products described in this help may not be currently available in all geographic regions. Distribution or reproduction of this help in whole or in part must be in accordance with the terms of the License Agreement.
All rights reserved. FirstClass, Open Text and other trademarks and the associated logos used herein are trademarks of Open Text Corporation and/or its subsidiary used under license. All other trademarks are property of their respective owners.
This software is based in part on the work of the Independent JPEG Group.

Contacting us
For more information about our products, or to download software, visit our web site at www.firstclass.com.